Department of Writing Studies, University of Minnesota: Twin Cities
WRIT 4501: Usability and Human Factors in Technical Communication
Nick Rosencrans
Spring Semester, 2025
Before completing our usability test, we conducted a heuristic evaluation of the St. Paul Police webpage by applying Nielsen’s 10 heuristics. We found issues across all heuristics, but most notably in:
Issues commonly arose due to a weak information architecture throughout the site. You can read our full report here.
This document laid out the foundation for how our usability test would be conducted, as well as the data we hoped to find from the test. You can read our full report here.
Our test report laid out all of our findings, and gave actionable recommendations to our client for improvements. The full report can be found here.